Customer Feedback

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Client Name:
First Last
Date of Survey:
DD slash MM slash YYYY
Assignment:
Type of Service Supplied:
How would you grade the appearance of our Security? (Uniforms, SIA Badge, etc.)
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
How satisfied are you with the Punctuality and Reliability of our Security?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
How satisfied are you with the performance of our Security?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
Do you find our Security polite, courteous and professional?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
Are our Security adequately trained to carry out the duties you expect from them?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
How satisfied are you with our management and the level of contact we have with you? a) Pre start on site?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
How satisfied are you with our management and the level of contact we have with you? b) During day-to-day running?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
How would you rate the overall service?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
Would you be prepared to recommend our company and / or provide us with a reference?
- Exceeds
- Fully meets
- Acceptable
- Poor
- Very Poor
If you have scored anything less than “Good” please explain so we can correct any problems, or feel free to leave a commendation for your officer on site should they warrant it.
Name
First Last
Company
Date
DD slash MM slash YYYY

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